Support

If you need any help, you can contact the DocComs Support Desk directly (9am-9pm GMT),
or check out our FAQs below.

Phone: +44 0800 118 4158

E-mail: help@doccoms.co.uk

FAQ

Check your device Settings – do you have a WiFi or 4G/5G network connection? Having a phone signal does not mean that you automatically have an internet connection.

Try logging out of the app and logging back in again.

Specific phone settings need to be checked such as Mobile Data, WiFi, and that the phone is not in flight mode.

If none of these resolve the issue, please contact DocComs Service Desk (details above) and we’ll investigate further.

First navigate to the “Contacts” page from the toolbar at the bottom of the screen. If your colleague is one of your frequent contacts, they may appear in the first section (“Contacts on DocComs”), and you can simply tap on their name to display their details. Otherwise, enter a part of their name in the search bar, and they should appear in the list below.

You might want to set up a team to organise your work group so that, by default, they will share patient lists and discussions. You can also share with a team (this is a simple way to get your current team on WhatsApp invited to DocComs).

First navigate to the “Contacts” page, then select the “Groups” tab at the top. Select the add (“+”) option in the top right hand corner, enter a name for the group, select “Team” as the group category, then add your team members. When finished, tap on “Add group” at the bottom.

You can turn notifications for these features on and off by navigating to Settings (via the Dashboard), then scrolling down to the notification settings. If you turn off notifications for one of these features you will be presented with an alert reminder that this type of notification is set to “Off” when you next login every 24 hours.

Navigate to the relevant Patient Discussion, then tap on the add participant icon in the top right of the screen, next to the camera icon. Search for the contact you want to invite, tap on their name and they will be added to the list of participants. Finally tap on “Update user invitations” at the bottom. Your colleague will be sent a notification (if they are already registered on DocComs) or an email message with a link to register for DocComs, which will automatically give them access to the Patient Discussion.

Navigate to discussions, then under discussions for a particular patient, swipe left against a particular discussion, then tap on “Share”. You will be given the option for which platform to share the discussion on. For example, if you choose WhatsApp, you will be able to send a message to a WhatsApp contact or group with a link. This link will allow the contact to register for DocComs and will give them access to the Patient Discussion.

Navigate to discussions, then under discussions for a particular patient, swipe left against a particular discussion, then tap on “Share”. You will be given the option for which platform to share the discussion on. For example, if you choose WhatsApp, you will be able to send a message to a WhatsApp group with a link. This link will allow the members to register for DocComs and will give them access to the Patient Discussion.

Tap on the “Forgot my PIN” link on the Login screen. This will log you out of the app and you will need to log in again. You will be presented with an opportunity to reset your PIN.

Tap on “Forgotten password” on the Login screen. Then enter your email address (your DocComs account name), and tap on “Send reset email”. You will be sent an email with a link to reset your password.

Contact DocComs support, they will be able to transfer your account to your new email address.

You will need to reinstall DocComs on your new device, but assuming you login with the same username, you will have access to your DocComs data as before.

You can invite a colleague by finding them in the Contacts page by searching for their name in the search bar or scrolling down the page to find their name in the list. Tap on the ‘invite’ button.

Long press on the message you want to reply to, and a reply option will appear.

Long press on the message you would like to forward, and a forward option will appear.

Swipe left on the Chat row. If you created the chat, you will be see a “Delete” icon and will be able to delete the Chat.

Navigate to Contacts, then either scroll to the required contact, or use the search bar, then if you tap on the contact you will see a “Call” button.

Navigate to Discussions. From the “All” team, tap on the Filter icon in the top left hand corner, you will be able to set and apply filters for Clinician, Location, and dates for Admission and Discharge.

Navigate to Discussions, from your default Team, tap on the Task icon on the top menu bar. You will get a list of Tasks for your Patient List.

You must first setup Face ID, Touch ID or Fingerprint on your device. Then from Settings in the app, enable it for DocComs. If DocComs cannot detect the type of bio authentication you expect, then the option to enable it will be disabled

Your Team represents a group of professionals looking after a common set of patients. By using your Team as the main participant when establishing Patient Discussions you will ensure that all users have access to the information they need. Your Team also allows you to see all patients being managed by the Team in the patients area of DocComs. You can also use your Team to invite any or all of your team who are not yet on DocComs but who might be using another app such as WhatsApp.

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